Info

Shipping

Please allow up to 5 working days for your item to be dispatched. (I am a 1 women team so my postage days are generally once a week). All items are shipped with Royal Mail. Standard UK delivery should take an aditional 1-3 working days, and orders sent with Special Delivery should arrive the next working day. 

International orders can be sent tracked or tracked and signed and should take 1-2 weeks to arrive.

If you are in need of an order sooner, please contact me before ordering and I might be able to arrange quicker postage.

The turnaround for custom orders will be discussed with each individual customer before ordering.

I am not responsible for an order once it has been shipped.

Washing Instructions

I reccomend hand washing your items to keep them looking their best (and its better for the enviroment!). 

All acrylic pieces can go in the washing machiene on a low spin speed and at 30 degrees or less, and should be air dried. 

Wool, mohair and mixed fiber pieces should be hand washed and air dried only. 

Do not wring or iron your crochet!

Sizing

I do not crochet to a specific size guide. Sizing is worked out based on the garments measurements, and the measurements of each piece will always be listed in the items description. (Measurements are compared to UK sizing.) If you are unsure on sizing, please shoot me a dm or email me at lizzie@gimmekaya.co.uk for more help.

Returns

I currently do not accept returns or exchanges. I design and hand make each piece myself and every item takes many hours to complete. I could not afford to refund items that have been worn and potentially damaged as it's a lot harder for me to resell that item.

My only acception is if there is a fault on my behalf, i.e the wrong order was sent or there was a fault in the items description.